Tangerang, October 10, 2025 – PT Garuda Daya Pratama Sejahtera (GDPS), part of the Garuda Indonesia Group, has reinforced its position as one of Indonesia’s Business Process Outsourcing (BPO) companies prepared to compete in the face of intense global competition. Despite its relative youth, GDPS has demonstrated strong agility and adaptability in delivering high-quality services that meet the diverse needs of customers across various industries.
In line with business growth, GDPS has extended its focus beyond workforce provision to transform into a Service Level Agreement (SLA)-based business process support provider. Through this approach, GDPS assumes responsibility for managing critical business processes, enabling customers to concentrate on their core operations while achieving cost efficiencies and improved service quality.
“We have already implemented the transition to SLA-based business process support at several customers within our group. This approach drives both cost savings for our customers and enhanced service quality, as what was previously measured on a per-person basis is now evaluated based on clearer SLA-driven outcomes,” stated Cornelis Radjawane, President Director of GDPS.
Beyond strengthening its business model, GDPS has also embedded digital innovation across its service offerings. Digitalization has become a critical pillar for the company to ensure more efficient, accurate, and measurable operations. Among the innovations developed by GDPS is a sales monitoring system that enables customers to track sales performance in real time, making targets easier to achieve.
GDPS has also launched Beyond Care, a web and mobile-based workforce management platform. The application offers customizable features tailored to specific sectors and customer requirements. Through this platform, customers can monitor employee work activities and approve overtime, leave requests, and clock-in/clock-out records.
“Digitalization represents GDPS’s response to technological advancement in an increasingly competitive business environment. This approach gives us a competitive edge that delivers added value to help customers operate more efficiently,” Cornelis added.
With ongoing business transformation and continuous digital innovation, GDPS is confident it can continue delivering best-in-class outsourcing services while strengthening its contribution to customer efficiency and added value.
Going forward, GDPS remains committed to enhancing services through digitalization and upgrading the competencies of its workforce. In this way, GDPS is positioned to serve as a dependable strategic partner for companies across various sectors in improving operational efficiency, while establishing itself as a business support company capable of competing globally.
